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Customer Service Coordinator

2 months ago

Union, New Jersey, United States DERMATOLOGY ASSOCIATES OF CENT NJ Full time
Position Overview: Front Desk Representative

We are seeking a dedicated and personable Front Desk Representative to enhance our esteemed practice. As the initial point of interaction for our patients, your role will encompass welcoming visitors, managing appointment schedules, handling incoming calls, and facilitating payment transactions. The successful candidate will exhibit a cheerful demeanor, exceptional communication abilities, and a knack for juggling multiple tasks efficiently.

Key Responsibilities:
  • Greet patients warmly and ensure an outstanding level of service
  • Coordinate appointment schedules and respond to phone inquiries
  • Assist patients with necessary documentation and maintain an organized front desk area
  • Provide exemplary customer service and support throughout the patient’s experience
Required Qualifications:
  • Prior experience in a receptionist or similar role is advantageous
  • Outstanding communication skills with a strong emphasis on customer care
  • Proven ability to perform effectively in a fast-paced setting
  • Familiarity with computer systems and scheduling software
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously