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Customer Service Coordinator

2 months ago

Union, New Jersey, United States DERMATOLOGY ASSOCIATES OF CENT NJ Full time
Position Overview: Front Desk Representative

We are seeking a dedicated and personable Front Desk Representative to enhance our team at Dermatology Associates of Central NJ. This role is crucial as you will be the initial point of interaction for our patients. Your responsibilities will include welcoming visitors, managing appointment schedules, handling incoming calls, and facilitating payment transactions. The successful candidate will exhibit a friendly demeanor, excellent communication abilities, and the capacity to juggle multiple tasks effectively.

Key Responsibilities:
  • Greet patients warmly and ensure their experience is pleasant and satisfactory
  • Oversee appointment scheduling and respond to phone inquiries promptly
  • Assist patients with necessary documentation and maintain an organized reception area
  • Provide outstanding customer service and support throughout the patient's visit
Required Qualifications:
  • Prior experience in a receptionist or customer service role is advantageous
  • Outstanding communication skills with a strong emphasis on customer satisfaction
  • Ability to thrive in a fast-paced environment while maintaining a positive attitude
  • Familiarity with computer systems and scheduling software
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously