Automotive Service Consultant

2 weeks ago

Union, New Jersey, United States OPEN ROAD AUTO GROUP Full time
Position Overview

Open Road Auto Group

Exceptional Team - Quality Products - Skilled Technicians

Automotive Service Consultant

At Open Road, every service expert in our retail centers is expected to excel in listening, communicating, and performing tasks efficiently to meet our high standards.

As a pivotal connection for our clients, Automotive Service Consultants assist vehicle owners in understanding the importance of maintaining their automobiles according to manufacturer specifications. This role is essential in fostering a lasting relationship with our clientele.

Key Responsibilities

  • Assess vehicles and utilize appropriate resources to accurately identify and document clients' service requirements. Log these details along with relevant vehicle and customer information on the service order.
  • Engage with customers to ascertain immediate service needs.
  • Act as a bridge between technicians and clients.
  • Deliver outstanding customer service experiences.
  • Employ a consultative approach to inform customers about services and products.
  • Contribute to center objectives by driving:
    • High sales of services, parts, and accessories.
    • Repeat sales of new vehicles by ensuring a premium aftersales experience for each customer.
  • Review service history, inspect vehicles, and recommend appropriate services to clients. Promote the sale of relevant services, parts, and accessories by thoroughly understanding the products and their service requirements.
  • Prepare and verify accurate service orders, including necessary documentation.
  • Manage warranty repairs for new and used vehicles in line with warranty guidelines.
  • Ensure that requested vehicle services are executed correctly by inspecting the vehicle prior to service delivery.
  • Conduct a comprehensive vehicle delivery with the client upon completion of work.
  • Oversee the cleaning and preparation of both new and used vehicles.
  • Continuously build and maintain knowledge of products and services through on-the-job training and participation in educational programs.
  • Adhere to state and federal regulations regarding automobile repair and consumer protection.

Desired Skills and Attributes

  • Strong communication skills and a collaborative team spirit.
  • Ability to manage and redirect customer frustrations effectively.
  • Technical knowledge, experience, or willingness to learn about the product line.
  • Friendly and patient demeanor with strong client relations skills.
  • Professional appearance and conduct.
  • Excellent organizational abilities.
  • Minimum of 1 year of experience as a Service Advisor.
  • Technical certification is advantageous.
  • Manufacturer certifications are a plus.
  • Proven success in previous roles.
  • Capability to provide Customer Satisfaction Index (CSI) Reports and Productivity Reports.

Open Road Auto Group operates over twenty-five automotive facilities, including multiple dealerships in the metropolitan area. We are recognized as one of the largest automotive groups in the nation, specializing in providing in-demand vehicles, both new and pre-owned, to our customers who expect a premium customer service experience.

With over 50 years of experience in the automotive industry, our mission is to remain a leading automobile retailer, offering the best opportunities for our team members, customers, and communities. We value our customers and strive to cultivate a highly motivated, world-class workforce dedicated to meeting their needs.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market rates for your role, skills, experience, and performance.

BONUSES - Rewards for achieving specific business objectives, applicable to eligible positions.

BENEFITS - Comprehensive wellness coverage, optional benefits, income protection, 401(k), and purchase programs, including:

  • Medical, Dental, and Vision Plans
  • Vacation and Personal Time
  • Short and Long Term Disability
  • Life Insurance
  • 401(k) Retirement Plan with employer match
  • Manufacturer Certifications
  • Leadership Training Programs
  • Vehicle Purchase Discounts
  • Wellness Initiatives
  • Volunteer Time

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