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Customer Service Agent

2 months ago

Union, New Jersey, United States Open Road Automotive Group Full time
Position Overview:


At Open Road Automotive Group, we pride ourselves on fostering a diverse and dynamic workplace that champions innovation, accountability, and professional growth.

We are dedicated to providing a supportive environment where our team can thrive and enjoy their work.
Key Responsibilities:


- Manage incoming communications through email and phone, ensuring timely responses.
- Engage with potential customers to convert inquiries into scheduled appointments or direct them to the appropriate Sales Brand Specialist.
- Maintain accurate records of all customer interactions in our tracking system.
- Complete daily contact tasks as scheduled to meet business objectives.

Required Qualifications:
- Strong communication skills to effectively interact with customers.
- Excellent time management abilities.
- Proficient typing skills for accurate data entry.
- Basic computer literacy.

Company Overview:


Open Road Automotive Group operates a network of over twenty-five automotive facilities, including multiple dealerships in the metropolitan area. We are recognized as one of the largest automotive groups nationally, specializing in both new and pre-owned vehicles.

Our commitment to delivering a five-star customer service experience is paramount, and with over 50 years in the industry, we strive to be a leading automobile retailer. We value our customers and aim to cultivate a highly motivated workforce dedicated to meeting their needs.
Compensation and Benefits:
- Competitive base pay based on market rates, skills, and experience.
- Performance-based bonuses for achieving specific business goals.
- Comprehensive benefits package including:
- Medical, Dental, and Vision coverage.
- Paid vacation and personal time.
- Short and Long Term Disability insurance.
- Life insurance options.
- 401(k) retirement plan with employer matching.
- Opportunities for professional development and training.
- Discounts on vehicle purchases.
- Wellness initiatives and volunteer time.