Scheduling Coordinator
6 days ago
Deaconess is seeking a highly skilled Scheduling Specialist II to join our team. As a key member of our healthcare team, you will play a critical role in scheduling patient appointments for infusion services.
Job SummaryThis position is responsible for providing exceptional patient-oriented services to ensure optimum patient satisfaction. The ideal candidate will possess strong communication skills, excellent grammar and spelling skills, and be proficient in keyboard use and various computer software programs.
Key Responsibilities- Provides Scheduling Services:
- Maintains patient confidentiality and adheres to HIPAA regulations.
- Schedules patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.
- Maintains up-to-date knowledge and application of files, including physician privileging, procedural, and block scheduling.
- Enter patient information into the computer system and communicate with appropriate departments.
- Communicates, coordinates, and schedules patient placements as directed.
- Schedules and reschedules appointments.
- Exhibits the ability to multitask and address requests in a timely and organized fashion.
- Updates patient demographics, including name, phone, address, emergency contacts, and employer information.
- Handles and owns patient inquiries received via telephone by updating accounts appropriately via registration for future account accuracy in billing.
- Identifies and creates guarantors.
- Is proficient at coverage training and passes coverage accuracy test yearly.
- Locates coverage and determines if the clinic takes this insurance coverage for each office within Deaconess Clinic.
- Future state: Runs RTE for coverage eligibility.
- High school diploma or general education degree (GED) required.
- One or two years' clerical/secretarial experience.
- One to three years of experience in a physician office, hospital registration, or hospital billing preferred.
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Service Coordinator
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Service Coordinator
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Medical Office Coordinator
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Medical Office Coordinator
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