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Restaurant Operations Manager

2 months ago

Henderson, Kentucky, United States Mister B's Pizza & Wings Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to lead our team at Mister B's Pizza & Wings. As a Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, including front and back of the house management, customer service, and staff supervision.

Key Responsibilities:
  • Coordinate daily restaurant operations, ensuring seamless execution of menu items, customer service, and staff management.
  • Deliver exceptional customer service, maximizing customer satisfaction and loyalty.
  • Respond promptly and professionally to customer complaints, resolving issues efficiently.
  • Regularly review product quality, research new vendors, and implement cost-saving measures.
  • Organize and supervise shifts, ensuring adequate staffing and coverage.
  • Appraise staff performance, providing constructive feedback to improve productivity and efficiency.
  • Estimate future needs for goods, kitchen utensils, and cleaning products, ensuring optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe environment for customers and staff.
  • Manage restaurant image, suggesting ways to improve and enhance the customer experience.
  • Control operational costs, identifying measures to reduce waste and optimize profitability.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses, providing insights for business growth.
  • Promote the brand in the local community, recommending ways to reach a broader audience.
  • Train new and current employees on proper customer service practices, ensuring a high level of service excellence.
  • Implement policies and protocols to maintain future restaurant operations, ensuring continuity and efficiency.
Requirements:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
  • Proven customer service experience as a manager.
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software and Microsoft Excel.
  • Strong leadership, motivational, and people skills.
  • Acute financial management skills.
  • BSc degree in Business Administration; hospitality management or culinary schooling is desirable and encouraged but not required and can be easily substituted for 3+ years of experience.
Benefits:
  • Bonuses based on Profitability (up to $2,500/quarter), Health Department Scores, and Social Media Ratings.
  • Health Insurance (30+ hours/week average - eligible days after date of hire).
  • Dental Insurance (30+ hours/week average).
  • Vision Insurance (30+ hours/week average).
  • Retirement: 401(k) with Roth contributions as an option (20+ hours/week average) after 1 year of employment.
  • Profit Sharing (20+ hours/week average) after 1 year of employment.
  • Life insurance - voluntary/supplemental (30+ hours/week average).
  • Accident Insurance - voluntary/supplemental (30+ hours/week average).
  • Cancer Insurance - voluntary/supplemental (30+ hours/week average).
  • Critical Illness Insurance - voluntary/supplemental (30+ hours/week average).
  • Workplace perks such as flexible work schedules, discounts on food, free non-alcoholic drinks, fun atmosphere.
  • Paid time off: sick days and vacation days.