Ophthalmology Scheduling Coordinator

2 weeks ago


Henderson, Nevada, United States Center For Sight Eva I Liang MD PC Full time
Job Summary

We are seeking a highly organized and detail-oriented Ophthalmology Scheduling Coordinator to join our team at Center For Sight Eva I Liang MD PC. The successful candidate will be responsible for ensuring the efficient operations of the Intake Department, including answering incoming calls, scheduling patient appointments, and addressing concerns or complaints of patients.

Key Responsibilities
  • Prioritize and manage a large volume of calls daily, both inbound and outbound, to ensure timely and effective communication with patients and staff.
  • Verify patient insurance and make calls back to patients as needed to ensure seamless scheduling and care.
  • Provide exceptional customer service by actively listening, managing stressful situations with empathy, and de-escalating conflicts.
  • Accurately schedule appointments according to scheduling protocols and direct calls and/or emails to the appropriate departments when voicemails are received.
  • Maintain a basic knowledge base of Ophthalmology and demonstrate intermediate skills in using Microsoft Windows applications.
  • Enter demographic information into our EMR system with accuracy and attention to detail.
Requirements
  • High School diploma or equivalent required.
  • Minimum of 2 years customer service and/or call center experience.
  • Intermediate software competency in Microsoft Office.
  • Ability to learn new programs quickly and adapt to changing priorities.
  • Strong written and oral communication skills, with a typing rate of 45 wpm and minimal errors.
  • Ability to work well in a team situation and prioritize tasks under varying degrees of pressure.


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