Club Operations Manager
1 month ago
Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA (coming this summer).
The Club Manager is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols.
- Manage daily floor operations and solicit member feedback to optimize guest satisfaction and the member experience.
- Work with the Dir. of Hospitality and management peers to design service protocols.
- Use the PMS (Seven Rooms) to collect information and preferences about guests to better serve them upon future visits.
- Drive speed and efficiency of service while upholding standards.
- Forging connections with membership, and encouraging the same of the team.
- Perform table visits to assess needs, disruptions in service, and ascertain current guest needs.
- Communicate openly with the AGM and/or GM regarding each shift.
Responsibilities include but are not limited to:
- Upholding service standards through exemplary leadership and direct communication with all team members.
- Identifying vulnerabilities in service to implement solutions and strengthen established service standards.
- Completing regular performance reviews and provide frequent feedback.
- Maintaining a positive working relationship with all management team, admin, and all staff.
- Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies.
- Supporting FOH staff in all service needs.
- Maintaining open communication between the kitchen and front of house.
Requirements:
- Bachelor degree preferred.
- Minimum 1 year management experience in the hospitality industry.
- Excellent communication skills.
- Excellent customer service skills.
- Proficient multitasking.
- Ability to recall and memorize menu items.
- Ability to work well in a high-paced and at times stressful environment.
- Ability to communicate in English, both orally and in writing, with guests and employees.
Physical Requirements:
- Prolonged periods of time walking, standing, and on one's feet.
- Must be able to carry 15 pounds repetitively.
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