Club Operations Manager
2 weeks ago
Job Summary:
The Club Manager in Training is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols. This includes providing the necessary tools, information, and other resources to the team.
Key Responsibilities:
- Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
- Working with the Dir. of Hospitality and management peers to design service protocols
- Driving speed and efficiency of service while upholding standards
- Performing table visits to assess needs, disruptions in service, and ascertain current guest needs
- Communicating openly with the AGM and/or GM regarding each shift
Service & Employee Relations:
- Upholding service standards through exemplary leadership and direct communication with all team members
- Identifying vulnerabilities in service to implement solutions and strengthen established service standards
- Completing regular performance reviews and provide frequent feedback
- Maintaining a positive working relationship with all management team, admin, and all staff
- Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
- Supporting FOH staff in all service needs
- Maintaining open communication between the kitchen and front of house
Staff Development:
- Prepare and hold daily pre-service (DUS) meetings
- Train staff according to the service training manuals
- Conduct frequent testing for staff on menu knowledge
- Conduct follow-up testing for staff after more formal training classes
General and Administrative Conduct:
- Adhere to all employee policies outlined in the CH Employee Handbook
- Works with management team to ensure all invoices are properly coded and logged
- Maintains proper count of cash registers and performs nightly audits
- Checking daily for damaged items in need of documenting in the CH Maintenance Journal
- Avoid a management style that is professional, productive, and positive
Requirements:
- Bachelor degree preferred
- Minimum 1 year management experience in the hospitality industry
- Excellent customer service skills
- Ability to communicate in English, both orally and in writing, with guests and employees
- Ability to use software and technology for communication, reporting, and programming the pos
- Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc.
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