Strategic Client Partnership Director

1 week ago

New York, New York, United States Code3 Full time

Code3, an integrated marketing agency, empowers business growth for digital disruptors and Fortune 500 leaders alike. Our power lies at the intersection of Connections, Creative, and Commerce – our DNA.

We harvest insights and utilize audience data to develop scroll-stopping content and creative that performs and elevates brands across all digital media platforms.

About You

We seek a seasoned Director, Client Partnership with deep Social and Performance Media experience, overseeing a luxury client within the Retail & Fashion vertical at Code3. As a day-to-day leader, you will guide an integrated team in developing holistic media strategies to solve client challenges and deliver exceptional results on your accounts.

You will establish strong rapport with clients, understanding their business objectives to ensure work aligns with strategy and stays on track. This role involves managing a junior team member and maintaining a strong cross-functional focus across internal teams.

Note: Due to the specific luxury client, this is a hybrid position available only to candidates based in the immediate New York City metropolitan area. While Code3 does not have a physical office in NYC, this role requires attending in-person client and vendor meetings in midtown/downtown Manhattan multiple times a week and after-work engagements at least once a week.

Your Key Responsibilities:
  • Build and foster collaborative, trusted client relationships, serving as a key advisor and partner
  • Demonstrate exceptional strategic thinking by proactively identifying opportunities, crafting innovative integrated media strategies, and aligning campaigns with client business goals to deliver on holistic brand goals
  • Support and guide the overall strategy & performance on the account, ultimately responsible for client key metrics success
  • Elevate channel strategy across all platforms, identify strategy and activation gaps across agency portfolio of clients
  • Proactively pressure test and challenge media channel status quo and both external and internal briefs
  • Monitor and evaluate the competitive landscape to drive strategic business insights
  • Interpret client needs and feedback into actionable next steps for Code3 team to meet and exceed client expectations
  • Collaborate across departments (Social, Activation, Analytics) to provide holistic client management, strategy, and performance insights
  • Collaborate with Finance and Practice managers to assist in hitting profitability goals based on optimal resourcing, SOW, and pricing
  • Define what internal teams need to be successful in driving outcomes and set expectations with the client
  • Evaluate and provide input to Activation team members regarding the most effective digital marketing channels based on client goals and target audience behavior
  • Present strategies, reports, and campaign results to clients in a compelling and persuasive manner
  • Identify growth opportunities within your client portfolio through upsells and cross-sells
  • Participate in New Business Development and Cross-Agency Client work
  • Attend in-person client and partner presentations and events
The Ideal Candidate:
  • Pasionate about fashion, beauty, and/or luxury brands
  • A passionate and data-driven digital marketer who loves developing strategy and exceeding client expectations
  • A people person who enjoys close relationships and attending social events with your team, partners, and clients
  • A collaborative and supportive team member who maintains a positive attitude in the quick pace of agency life
  • A problem solver who likes working with internal teams, recommending and anticipating solutions when problems arise
  • An exceptional presenter who thrives in communicating analytical information in a simple yet engaging way to clients and stakeholders
Requirements:
  • 6+ years of digital media experience with a strong focus in Social media (GA4 and broader Performance Media is a plus)
  • A proven track record of success with client retention and upsells
  • Excellent senior-level client presentation abilities
  • Experience providing strategic guidance and growth for accounts
  • Experience serving as an escalation point for clients, supporting with fire drills, strategic guidance, and growth
  • Experience in managing a team is a must
  • A self-motivated drive and curiosity to learn
  • Experience with luxury, fashion, and/or beauty brands is a plus
What We Offer:
  • Full medical and dental benefits and generous retirement program
  • Thoughtful parental leave and return program
  • Flexible Time Off, holidays, quarterly Company 'Recharge' Days, and week-long holiday closure in December
  • Ongoing learning and development opportunities
  • Commitment to transparent DEIB practices

At Code3, our people are what set us apart. We prioritize hiring, retaining, and developing a diverse group of remarkable Coders because we know it's the way things should be. By fostering an inclusive, equitable, and safe environment, we empower Coders to achieve great work for our clients while propelling their own development forward and upward.

Salary Information: The base salary range for this position is $139,500 - $157,500 and is commensurate with candidate experience and location. The position also offers a bonus based on company and client success.

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