Healthcare Customer Service Specialist

4 weeks ago


Raleigh, North Carolina, United States Teleperformance USA Full time

Job Summary: As a Customer Service Representative for Healthcare with Teleperformance USA, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, or chat.
  • Follow up on customer inquiries to ensure timely resolution.
  • Troubleshoot equipment and system problems to minimize downtime.
  • Enter customer data into various software programs to maintain accurate records.
  • Communicate effectively with customers to resolve issues and provide excellent service.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and knowledge of software applications.
  • Ability to maintain confidentiality and handle sensitive customer information.


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