Customer Service Representative

3 weeks ago


Raleigh, North Carolina, United States CarMax Full time

About the Role:

The Customer Specialist- Alternative Delivery will provide exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite delivery of vehicles.

Key Responsibilities:

  • Facilitate the completion of Home Delivery sales transactions
  • Present and/or confirm MaxCare and finance decisions
  • Follow and execute strategies to achieve store's sales budgets
  • Maintain a working knowledge of available financing options, titles and extended service policies
  • Interact with customers, other associates and team members to provide outstanding internal and external customer service

Additional Responsibilities:

  • Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process
  • Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales
  • Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
  • Drive vehicles to and from various locations as requested by supervisor

Requirements:

  • Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
  • Successful completion of all assessments
  • Demonstrate exceptional communication skills and attention to detail
  • Demonstrate active listening skills
  • Meet or exceed CarMax guidelines for customer satisfaction
  • Perform multiple duties in a high energy, fast-paced working environment
  • Use miscellaneous computer programs, demonstrating intermediate PC skills
  • Read, interpret, and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs

About CarMax:

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.

We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.



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