Healthcare Customer Care Specialist

1 month ago


Raleigh, North Carolina, United States Continuum Global Solutions Full time
Customer Care Specialist - Healthcare Prescription Benefits

At Continuum Global Solutions, we're dedicated to delivering exceptional customer experiences through innovative solutions. As a Customer Care Specialist - Healthcare Prescription Benefits, you'll play a vital role in connecting with customers to address their concerns and provide personalized support.

Responsibilities:
  • Answer inbound calls from customers and address their questions and concerns regarding their prescription healthcare benefits.
  • Provide information about their insurance coverage, including what's included in their benefit plan, copays, and coverage determination.
  • Handle prescription refills, order status updates, and tracking.
  • Educate customers on online self-service for updates and help troubleshoot these self-services.
  • Empathize and resolve concerns to simplify the customer's healthcare experience.
  • Navigate through multiple computer applications with speed and accuracy.
  • Adapt to learn new call types when business needs change and flex support in those areas.
Requirements:
  • High-speed internet with at least 10 mbps download speed.
  • A hard-wired internet connection via ethernet cable to modem/router that you own/responsible for.
  • Dedicated, quiet, and secured workspace with no distractions.
  • A USB Wired headset with noise-canceling microphone.
  • 18+ years old and high school diploma/GED.
  • Entry-level position with a minimum of 6 months customer service experience.
  • Customer-focused personality and desire to help people.
  • Professional positive attitude and courteous telephone etiquette.
  • Full-Time schedule availability to meet business needs (includes evenings and weekends).
  • Willing to submit a drug test and background check.
Benefits and Perks:
  • $14-$15 per hour + overtime during peak needs.
  • Access up to 50% of your pay immediately after your shift.
  • Paid, virtual training.
  • Remote work environment.
  • Opportunity for professional development.

Continuum Global Solutions is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


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