Porsche Woodland Hills Service Manager

6 days ago


Woodland Hills, California, United States Porsche Woodland Hills Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team at Porsche Woodland Hills. As a key member of our service department, you will be responsible for ensuring exceptional customer service and driving sales growth.

Key Responsibilities
  • Leadership and Guidance: Assist the Service Manager in leading, guiding, and assisting service advisors, porters, and service staff to achieve exceptional customer satisfaction and sales targets.
  • Performance and Results: Meet or exceed performance targets by understanding and following company and manufacturer policies and strategies.
  • Customer Service and Sales: Confidently recommend, sell, advise, and provide exceptional customer service to our guests, ensuring a positive experience and driving sales growth.
  • Company Policies and Procedures: Adhere to and promote company policies and procedures, sales strategy, and core values to create lifelong customers and engaged happy employees.
Requirements
  • Experience and Skills: Excellent communication skills, Porsche/Audi/High-line experience preferred, automotive repair experience, and product knowledge.
  • Personal Qualities: Demonstrate confidence in ability to communicate, advise, recommend, and make sales, being detail-oriented, and eager to learn and grow with the company.
  • Additional Requirements: Must have a clean driving record and a valid driver's license.


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