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Watch and Jewelry Consultant

2 months ago

New York, New York, United States Richemont Full time
Job Summary

We are seeking a highly skilled and experienced Watch and Jewelry Consultant to join our team at Piaget Americas. As a brand ambassador, you will be responsible for providing an elevated client experience, achieving sales targets, and developing a network of clients.

Key Responsibilities
  • Sales Performance and Service:
    • Achieve sales targets and key performance indicators (KPIs) while proactively developing a Piaget client base.
    • Define and recruit prospective clientele.
    • Assist and support after-sales clients to translate service to sales.
    • Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
    • Participate in boutique events to recruit new clientele and entertain existing client base.
    • Be savvy with client expectations as it relates to other brand treatments and offerings.
    • Share ideas and recommendations to management in the development of individual business.
    • Follow and implement all required procedures, standards, and policies as outlined in the Retail Book and Sunrise Chapters.
  • Clients' Treatment:
    • Provide exceptional customer service surpassing client expectations at every opportunity.
    • Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code, and behavior at all times.
    • Ensure the highest level of service and care for both clients and prospects.
    • Implement an effective data capture and follow-up for clients, prospects, customer service, and reservations.
    • Build, develop, and maintain your own local and international client database ensuring client loyalty.
    • Resolve client challenges with the highest professionalism, promptly, and successfully by investigating problems, developing solutions, and making appropriate recommendations to the boutique management.
  • Boutique Operations:
    • Recommend improvements to the management team in all aspects of boutique operations and maintenance.
    • Attend and participate in all boutique meetings and trainings as required.
    • Support the management in any back-of-house/administrative operations as requested.
    • Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
    • Utilize boutique technology to facilitate sales with an omni-channel mindset.
  • Stock Control:
    • Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
    • Participate and support in all boutique inventory activities - daily, weekly, monthly, yearly.
    • Take ownership of designated inventory categories, maintaining the highest standard.
  • Visual Merchandising:
    • Implement and follow all standards as per the boutique visual merchandising guidelines.
    • Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times.
    Qualifications
    • Education:
      • High school diploma; Bachelor's degree preferred.
    • Technical Skills/Abilities:
      • Demonstrable sales skills and success gained as a sales consultant (2 years' experience minimum) in a luxury retail or service environment.
      • Foreign languages required (English is a must).
      • Excellent communication skills both written and verbal.
      • Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
      • Knowledge and understanding of the luxury market, customer service, and high-end watch and jewelry industry.
      • Show innovation and initiative in setting customer care standards.
      • Demonstrate respect and politeness.
      • Computer knowledge in Microsoft; knowledge of SAP is a plus.
      • Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
      • Must be able to work a retail schedule including weekends and holidays.
    • Personal Skills:
      • Enthusiastic, self-confident, and self-motivated with a positive attitude at all times.
      • Professionalism is maintained under all circumstances.
      • Successfully able to handle multiple demands and competing priorities.
      • Be a team player and have a strong attention to detail.
      • Able to work flexibly, embrace, and manage change.
      • Understand and represent the luxury lifestyle image of Piaget.
      • Prepared to go the extra mile to achieve targets.