Customer Service Representative
1 day ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Tailored Management. As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients in the healthcare industry.
Key Responsibilities- Customer Service and Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Insurance Claims Processing: Process and manage insurance claims, including verifying coverage and resolving any discrepancies.
- Communication and Interpersonal Skills: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and interpersonal skills.
- Problem-Solving and Critical Thinking: Analyze and resolve complex customer issues, using critical thinking and problem-solving skills to find effective solutions.
- Adaptability and Flexibility: Demonstrate adaptability and flexibility in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Education: High school diploma or equivalent required; 1-2 years of customer service or insurance verification experience preferred.
- Skills: Excellent verbal and written communication skills; ability to interpret and follow policies and procedures; basic knowledge of Outlook, Excel, Word, and MS Office.
- Experience: 1-2 years of customer service or insurance verification experience; previous experience in the healthcare industry preferred.
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth and Development: We are committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional development.
- Collaborative and Supportive Team Environment: We have a collaborative and supportive team environment, with a focus on teamwork and open communication.
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