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Customer Service Ambassador

2 months ago


Cleveland, Ohio, United States free-classifieds-usa Full time

About the Role:

We are seeking a highly motivated and customer-focused Guest Service Support Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service operations.

Key Responsibilities:

  • Provide proactive and personalized support to guests, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with the kitchen and other departments to ensure efficient food and beverage operations, maintaining high standards of quality and service.
  • Assist with setting tables, replenishing supplies, and maintaining a clean and organized work environment.
  • Communicate effectively with guests, colleagues, and management, using clear and concise language to resolve issues and provide information.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on company policies, procedures, and best practices.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Strong problem-solving skills, with a focus on finding creative solutions to guest concerns and issues.
  • Ability to maintain a positive and professional attitude, even in challenging situations.
  • High school diploma or equivalent required; prior experience in hospitality or customer service preferred.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, designed to enhance your skills and knowledge in hospitality and customer service.
  • A chance to work with a global leader in the hospitality industry, with a reputation for excellence and innovation.