Telecom Customer Service Representative

2 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
Job Summary

As a Telecom Customer Care Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and courteous manner. Your primary goal will be to listen to customers, understand their needs, and resolve their issues in a timely and efficient manner.

Key Responsibilities
  • Handle inbound and outbound contacts in a professional and courteous manner
  • Listen to customers, understand their needs, and resolve their issues
  • Utilize systems and technology to complete account management tasks
  • Document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.



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