Telecom Customer Service Representative

4 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
Telecom Customer Care Agent Role

At Mass Markets, we're seeking a skilled Telecom Customer Care Agent to join our team. As a key member of our customer service team, you'll be responsible for handling inbound and outbound contacts in a professional and courteous manner.

Key Responsibilities:
  • Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner.
  • Utilize our systems and technology to complete account management tasks and document customer claims.
  • Follow all required scripts, policies, and procedures to ensure compliance with confidential information and personal data protection.

We're looking for a motivated and customer-focused individual who can provide exceptional service and support to our customers. If you're passionate about delivering outstanding customer experiences, we'd love to hear from you



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