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Patient Services Representative

2 months ago

Wenatchee, Washington, United States Confluence Health Full time

Salary Range:
$26.12

Overview:

Situated in a vibrant community, we take pride in our commitment to enhancing the well-being of the populations we serve. Confluence Health is dedicated to improving the quality of life through active community engagement and support initiatives.

As a Full-Time Employee at Confluence Health, you will enjoy a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts & Health Savings Accounts
  • CH Wellness Program
  • Paid Time Off
  • Generous Retirement Plans
  • Life Insurance
  • Long-Term Disability
  • Gym Membership Discounts
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption Assistance
  • Shift Differential

For additional details on our Benefits & Perks, please refer to our resources.

Position Summary:

The Receptionist will warmly and professionally welcome patients and visitors, guiding them through the necessary processes. This role acts as a crucial link between patients and medical personnel, ensuring exceptional customer service in every interaction.

Reporting Structure:

This position reports directly to the Practice Manager.

Key Responsibilities:
  1. Welcome patients and visitors promptly and courteously, preparing necessary information for their appointments. Collaborate with healthcare providers and support staff to ensure smooth patient flow.
  2. Manage appointment scheduling, including cancellations and rescheduling, while utilizing a waitlist for patients seeking earlier appointments.
  3. Provide outstanding customer service via telephone and in-person interactions.
  4. Operate standard office equipment efficiently.
  5. Verify and update billing, demographic, and insurance information during each encounter, ensuring accuracy.
  6. Obtain necessary waivers for services not covered by insurance and confirm referrals when required.
  7. Collect co-pays and payments, issuing receipts and explaining policies to patients.
  8. Maintain a balanced cash drawer and perform basic mathematical functions.
  9. Keep current with Basic Life Support (CPR) certification.
  10. Perform additional duties as assigned.
Adhere to the Standards of Behavior and the Code of Conduct consistently throughout all job functions.

Qualifications:
Required:
  • Effective communication skills in English, both verbal and written.
  • Typing proficiency of at least 35 words per minute.
  • Basic computer literacy.
Desired:
  • High school diploma or equivalent (GED).
  • One year of experience in a medical office environment.
  • Familiarity with medical terminology is a plus.
Physical/Sensory Requirements:
O = Occasional, F = Frequent, C = Continuous
Physical/Sensory Demands for This Role:
  • Walking - F
  • Sitting/Standing - F
  • Reaching: Shoulder Height - O
  • Reaching: Above Shoulder Height - O
  • Reaching: Below Shoulder Height - F
  • Climbing - O
  • Pulling/Pushing: 25 pounds or less - O
  • Pulling/Pushing: 25 to 50 pounds - O
  • Pulling/Pushing: Over 50 pounds - O
  • Lifting: 25 pounds or less - O
  • Lifting: 25 to 50 pounds - O
  • Lifting: Over 50 pounds - O
  • Carrying: 25 pounds or less - O
  • Carrying: 25 to 50 pounds - O
  • Carrying: Over 50 pounds - O
  • Crawling/Kneeling - O
  • Bending/Stooping/Crouching - O
  • Twisting/Turning - O
  • Repetitive Movement - F
Working Environment:
  • This role is primarily based in a reception area, involving continuous interaction with patients and frequent interruptions.
Job Classification:
  • FLSA: Non-Exempt
  • Hourly/Salary: Hourly
Physical Exposures for This Role:
  • Unprotected Heights - No
  • Heat - No
  • Cold - No
  • Mechanical Hazards - No
  • Hazardous Substances - Yes
  • Blood Borne Pathogens Exposure Potential - Yes
  • Lighting - No
  • Noise - No
  • Ionizing/Non-Ionizing Radiation - No
  • Infectious Diseases - Yes