Customer Service Representative
4 days ago
Job Summary
Confluence Health is seeking a skilled Customer Service Representative to join our team. As a key member of our contact center, you will provide exceptional customer service to patients and clinical staff members via telephone and other means of communication.
Key Responsibilities
- Provide high-level customer service through efficient and accurate call handling.
- Handle emergency calls in a timely and effective manner in a fast-paced environment.
- Prioritize, receive, analyze, and determine proper routing and handling of all calls related to fire and security issues, alarms, codes, and drills.
- Manage multiple modes of communication, including email, telephones, pagers, and overhead paging.
- Revises on-call schedules for Clinical and Ancillary Departments.
- Updates communications database.
- May train to scan patient records directly into our EMR.
Requirements
- High level of phone and customer service experience.
- Basic computer skills.
- Able to read, write, and communicate in English.
Working Conditions
This position is located in an office with coworkers where you will be seated in a cubicle and interact with patients and clinical staff members via telephone and other means of communication.
Job Classification
- FLSA: Non-exempt
- Hourly/Salary: Hourly
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