Customer Service Representative

3 weeks ago


East Wenatchee, Washington, United States Confluence Health Full time

Job Summary

Confluence Health is seeking a skilled Customer Service Representative to join our team. As a Switchboard Operator, you will be the first point of contact for patients and clinical staff members, providing exceptional customer service and support.

Key Responsibilities

  • Provide high-level customer service through efficient and accurate call handling.
  • Handle emergency calls in a timely and effective manner.
  • Prioritize, receive, analyze, and determine proper routing and handling of all calls related to fire and security issues, alarms, codes, and drills.
  • Manage multiple modes of communication, including email, telephones, pagers, and overhead paging.
  • Revises on-call schedules for Clinical and Ancillary Departments.
  • Updates communications database.
  • May train to scan patient records directly into our EMR.

Requirements

  • High level of phone and customer service experience.
  • Basic computer skills.
  • Able to read, write, and communicate in English.

Working Conditions

This position is located in an office with co-workers, where you will be seated in a cubicle and interact with patients and clinical staff members via telephone and other means of acceptable contact.

Job Classification

  • FLSA: Non-exempt
  • Hourly/Salary: Hourly


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