Office Service Representative I

4 weeks ago

San Francisco, California, United States Canon U.S.A., Inc. Full time

Job Summary:

Canon U.S.A., Inc. is seeking a highly organized and detail-oriented Office Service Representative I to join our team. In this role, you will be responsible for handling all mail, packages, and interoffice correspondence, as well as providing exceptional customer service to our clients.

Responsibilities:

  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames.
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
  • Log and deliver incoming overnight packages within established time frames.
  • Log outgoing and incoming items as required and review for accuracy and completeness.
  • Organize and distribute supplies to client employees as detailed in job requests.
  • Verify and log orders upon delivery.
  • Monitor inventory of copy supplies, stock paper, and toner, and keep the supply area neat (inclusive of convenience copiers).
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
  • Estimate runtime on small to medium photocopy jobs.
  • Check all copies produced for quality and accuracy.
  • Produce bound copies of work when requested.
  • Deliver and pick up copy jobs.
  • May provide minor maintenance of photocopy machines, such as solving paper jams, placing service calls, and routine cleanings.
  • Operate facsimile machines; send and receive facsimiles.
  • Keep complete and accurate logs of incoming and outgoing facsimiles.
  • Where appropriate, input facsimile data into the computer for client charge back.
  • Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary.
  • Prepare monthly production and volume reports to measure productivity and prepare billing charges.
  • Perform other administrative duties, such as inserting, copying, and photocopying, as needed.

Qualifications:

  • High school diploma or equivalent.
  • 0-1 year experience working in a mailroom or professional office environment.
  • Some knowledge of metering, weighing, logging, and other shipping procedures preferred.
  • Some computer skills preferred.
  • Ability to perform routine functions of most of the various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding, etc.).
  • Excellent customer service, professional attitude, and appearance are a must.
  • Ability to work overtime and meet deadlines.

What We Offer:

  • Competitive pay and benefits.
  • Comprehensive training and development programs that prepare employees to advance from within.
  • A company focused on creating a positive work and client environment.
  • Employee discounts on entertainment, products, and services nationwide.

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