Customer Service Representative I
1 month ago
Revvity is seeking a highly motivated and detail-oriented Customer Service Representative I - Order Administration to join our team. As a key member of our Customer Care team, you will be responsible for ensuring timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
Key Responsibilities:
- Enter and accurately process a high volume of daily orders
- Initiate customer contact via phone and/or email communication on an as needed basis to verify order information
- Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information
- Responsible for the electronic processing and exception handling of electronic orders in system
- Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction
Requirements:
- 2-3 years of applicable Customer Service experience
- 1+ years of experience entering high volume of data or orders (daily)
- Proven track record of de-escalating customer issues with sympathy and empathy
We offer a competitive salary range of $22-23/hour and a comprehensive benefits package, including medical, dental, and vision insurance options, life and disability insurance, paid time-off, parental benefits, 401k with company match, and employee stock purchase plan.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.
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