Retail Operations Leader
2 weeks ago
As a key member of our team at Avolta, the Retail Operations Leader plays a vital role in supporting the management team to ensure that all daily operational tasks are executed efficiently and effectively.
Key Responsibilities:
1. Oversee store opening and closing procedures, ensuring compliance with company standards.
2. Provide comprehensive training and development for staff members to enhance their skills and performance.
3. Manage cash handling processes, including register preparation, cash reconciliation, and secure handling of funds.
4. Conduct regular inventory checks on high-demand items and report any discrepancies to management promptly.
5. Ensure all team members adhere to uniform and appearance standards, promoting a professional image.
6. Set clear daily sales goals and motivate associates to achieve targets through effective leadership.
7. Maintain a welcoming environment for customers, ensuring they receive prompt and knowledgeable service.
8. Manage customer queues efficiently and ensure business communication is handled professionally.
9. Monitor staff attendance and punctuality, addressing any issues with management.
10. Assign daily tasks to associates, ensuring a balanced workload and productivity.
11. Stay informed of procedural updates and communicate changes to the team.
12. Promote upselling techniques to enhance customer experience and sales performance.
13. Ensure proper stock rotation and replenishment on the sales floor, maintaining product availability.
14. Manage the return of damaged goods to the warehouse, ensuring proper documentation.
15. Uphold cleanliness and organization standards throughout the store.
16. Foster a culture of awareness regarding theft prevention and internal policies.
Qualifications:
- High School Diploma or equivalent required.
- Minimum of one year of supervisory experience in a retail environment.
Skills and Attributes:
- Strong leadership and interpersonal skills.
- Ability to thrive in a fast-paced retail setting.
- Excellent time management and multitasking abilities.
- Effective problem-solving skills.
At Avolta, we value our employees as the cornerstone of our success. We offer a dynamic work environment with opportunities for growth and development. Join us in delivering exceptional service and creating memorable experiences for our customers.
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