Onsite Inventory Manager
2 weeks ago
Position Overview:
The Onsite Service Specialist (OSS) plays a crucial role in supporting designated clients by overseeing their stock levels, delivering exceptional customer support, and fostering account expansion through effective inventory management practices.
Key Responsibilities:
Customer Service and Inventory Management:
Manage multiple client sites along a specific route by offering the following services:
- Receive and organize purchased goods at assigned client locations.
- Ensure optimal stock levels are sustained by monitoring inventory depletion through scanning orders.
- Maintain accurate labeling and stock counts at customer inventory sites.
- Address customer inquiries swiftly to enhance and secure customer loyalty.
- Identify customer needs during site visits and collaborate with sales partners to broaden Lawson Products' offerings.
- Adhere to safety and inspection protocols established by both Lawson and the service location.
- Achieve defined Key Performance Indicators (KPIs) for the role.
Account Development:
Contribute to generating new orders by engaging with clients to uncover additional product needs (e.g., identify and secure 'spot buy' opportunities during visits; seek chances to incorporate items into Vendor Managed Inventory).
Collaborative Partnerships:
Implement the onsite service aspect of the account strategy as outlined by cross-functional business associates.
- Enhance the customer experience and drive business growth in partnership with sales teams.
We provide a competitive hourly wage ranging from $22 to $27, along with mileage reimbursement, a comprehensive benefits package available from day one, and continuous training and support.
Lawson Products is committed to being an Equal Opportunity Employer, welcoming women, minorities, protected veterans, and individuals with disabilities.
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