Customer Service Representative

2 weeks ago


Norwalk, California, United States Evs Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Evs. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Sales Support: Collaborate with the sales team to identify and pursue new business opportunities.
  • Account Management: Build and maintain strong relationships with existing clients to ensure their needs are met and exceeded.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively communicate their value to customers.
  • Team Collaboration: Work closely with cross-functional teams to achieve business objectives and improve customer satisfaction.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a sales or account management capacity.
  • Product Knowledge: Ability to quickly learn and understand our products and services.
  • Problem-Solving Skills: Strong analytical and problem-solving skills to resolve customer issues and concerns.
  • Team Player: Ability to work collaboratively in a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Professional Development: Ongoing training and development to enhance your skills and knowledge.
  • Collaborative Environment: Dynamic and supportive team environment.


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