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Customer Service Representative

2 months ago

Norwalk, California, United States Lowe's Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lowe's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a safe and secure shopping environment.

Key Responsibilities
  • Provide SMART customer service at all times, executing Lowe's customer service policies, procedures, and programs.
  • Proactively greet, assist, and engage with customers, identifying their needs and offering solutions.
  • Process transactions accurately and efficiently, using a cash register to complete sales, returns, and refunds.
  • Monitor and maintain a safe and secure shopping environment, detecting common signs of shoplifting and theft, and communicating concerns to management and/or Asset Protection.
  • Assist in line vesting to ensure quick turnaround times for checkout and maintain a clean and organized store environment.
Requirements
  • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • Less than 1 year of experience using common retail technology, such as smart phones and tablets.
  • 1 to 2 years of retail experience as a cashier.
  • Ability to lift items weighing up to 15 pounds with or without a reasonable accommodation.
Preferred Qualifications
  • High school diploma or equivalent.
  • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
  • 1 to 2 years of experience as a head cashier.
  • 1 to 2 years of experience working in any department at a Lowe's retail store.
  • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
What We Offer

Lowe's is an equal opportunity employer and offers a competitive pay range of $19.60 per hour, with opportunities for advancement and professional growth. We are committed to providing a safe and inclusive work environment for all employees.