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Merchant Engagement Manager

2 months ago

Mission Viejo, California, United States Midwest Startups Full time
Position Overview:
As a vital member of the Midwest Startups team, you will thrive in an environment where achieving goals is within reach.

Your Journey Begins Here:
We strive to create a workplace where you can:

Craft Your Professional Narrative:

By tackling some of the most challenging issues in global commerce, you have the chance to shape a narrative that will define your career.

Experience Global Influence and Connectivity:

At Midwest Startups, we embrace diverse cultures and viewpoints to serve the global marketplace.

Develop with a Sense of Ownership:

We believe that true innovation stems from transparency. An inclusive and open culture enhances our resilience and creativity, allowing everyone to recognize their strengths and opportunities.


Role Responsibilities:

The Merchant Engagement Manager (MEM) will be part of the expanding Merchant Success team, dedicated to understanding the distinct strategic requirements of each merchant and delivering significant value to foster their growth and achievement.

The MEM will cultivate and maintain strong partnerships through various communication channels, including regular proactive health assessments, strategic quarterly business evaluations, and ongoing correspondence to ensure a positive business outcome.


Key Duties:
Consultation:
Identifying Merchant Objectives and Aspirations. Upon account assignment, discover what “success” signifies for a Merchant.
Continuously reassess success metrics, requirements, and aspirations of Merchants.

Solutions:
Facilitating Merchant Development and Achievement.

Based on Merchant requirements and success metrics, create dynamic action plans that include deliverables from Midwest Startups and recommendations for Merchants to drive their success.


Adoption:
Encourage Merchant Utilization of Key Features.

Align Merchant goals with Midwest Startups capabilities to promote the use and adoption of essential functions and features within our offerings.


Risk Management:
Proactively Address Issues.

Monitor merchant health closely and take swift, decisive actions to correct course when necessary.


Collaboration:
Engage Key Stakeholders and Teams.

Work in tandem with the Customer Support team to deliver an exceptional Merchant experience. Influence the product and service roadmap to enhance impact for Merchant partners.


Performance:
Achieve Key Performance Indicators (KPIs).

Merchant Advocacy:
Foster Merchant loyalty by providing an outstanding experience.

Retention:
Contribute to the growth of Midwest Startups through high Merchant retention rates.

Upselling:
Facilitate mutual success for Merchants and Midwest Startups through the adoption of new, critical features and services.

Qualifications:
Minimum of 3 years of experience in sales and merchant services within the technology sector.
Proven ability to achieve sales quotas.
Strong perceptive skills in assessing merchant needs and delivering solutions.
Demonstrated proficiency in effective communication across various mediums.
Experience in cross-departmental collaboration to provide comprehensive solutions for merchants.
Proficient in PowerPoint and Excel.

Reporting Structure:
Reports to the Manager of Merchant Success.

We value diverse experiences and talents beyond the technical requirements of a position. If your background closely aligns with what is outlined here, we encourage you to consider applying.

Diversity of experience and skills, combined with passion, is essential for innovation and excellence; thus, we welcome applicants from all backgrounds.


About You:
At Midwest Startups, we seek individuals who embody our core values:
Mission-Driven: We want team members who are passionate about assisting entrepreneurs in enhancing their businesses and bring that enthusiasm daily.
Humble:

We have ambitious goals, and our team members recognize that our success or failure relies on collaboration and leaving egos aside.

Resilient:

Logistics and software are complex fields. We value team members who persist and iterate until challenges are resolved.

Creative Problem Solvers:

As a startup, we appreciate innovative solutions to intricate problems. We focus on the problem rather than our preferred solutions.

Safety-Minded: It's not just a principle; it's how we operate.
About Us:

Midwest Startups is a cloud-based logistics platform that collaborates with numerous e-commerce businesses to help realize their entrepreneurial aspirations.

We provide a comprehensive suite of fulfillment solutions for our merchants, enhancing their transit times, shipping costs, and delivering an exceptional experience to their customers.

As one of the fastest-growing tech companies in the region, supported by prominent investors, our aim is to remain the leading fulfillment technology in the industry.

Midwest Startups is committed to equal employment opportunities for all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.