Restaurant Operations Manager

22 hours ago


Mission Viejo, California, United States Sonic Full time
General Manager Job Description

As a General Manager at Sonic Drive-In, you will be responsible for leading a team of employees to deliver exceptional customer service and drive sales growth. Your primary goal will be to create a positive and productive work environment that fosters employee engagement and retention.

Key Responsibilities:
  • Manage and train a team of employees to ensure excellent customer service and food quality.
  • Direct and assign employees to ensure all aspects of food service meet operational standards.
  • Monitor and maintain inventory levels, and place orders for food, paper, and other supplies within cost control procedures.
  • Complete and maintain all employment-related records and payroll records.
  • Resolve guest complaints in a timely and respectful manner.
  • Interview and hire restaurant crew and management team members to achieve proper staffing levels.
  • Develop action plans to resolve unfavorable financial and sales trends.
Requirements:
  • Advanced studies in business, restaurant management, or related fields are preferred.
  • Minimum of two years of restaurant management experience (QSR preferred), with experience running shifts without supervision.
  • Required to work a minimum 5-day workweek with 4 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
  • Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations.
  • Basic accounting and computer skills.


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