Senior IT Specialist

2 days ago

Wilmington, Delaware, United States Top 2 Bottom Business Solutions Full time
Job Title: Experienced Senior Technician

We are seeking a highly skilled and experienced Senior Technician to join our team at Top 2 Bottom Business Solutions. As a Senior Technician, you will be responsible for managing and maintaining our clients' IT networks, troubleshooting and resolving technical issues, and completing projects efficiently.

Key Responsibilities:

  • Diagnose and troubleshoot computer system issues, including servers, networks, and other devices/peripherals, both remotely and onsite.
  • Install, configure, and support clients' IT infrastructure, including servers, networks, and computer systems.
  • Operate within relevant cybersecurity compliance frameworks and provide guidance and recommendations on cybersecurity best practices.
  • Manage and maintain Microsoft Azure/Entra environments and Active Directory infrastructure, including virtual machines, storage accounts, networking, and security components.
  • Provide on-call emergency services after business hours, holidays, and weekends as required.
  • Respond promptly and professionally to alerts and end-user IT issues.
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions.
  • Function as the primary point of contact and communication with customers from assignment of ticket to successful resolution of issue, including scheduling work and keeping customers aware of work status and solution progress.

Benefits:

  • Accruable 10 vacation days.
  • Training opportunities available.

Qualifications:

  • Bachelor's Degree in IT or related technical field.
  • 3+ years of IT-related technical experience.
  • A+, Server+, Network+, and/or Security+ certification preferred but not required if work experience is comparable.
  • Microsoft Certified: Azure Administrator Associate or other Microsoft certifications; or equivalent demonstrable knowledge and experience.
  • Expert knowledge and experience of implementing and configuring secure business-class networks.
  • Expert knowledge and experience of Microsoft Windows Server Operating Systems.
  • Ability to work independently and efficiently manage time, multi-task, work under pressure, and prioritize and handle interruptions.
  • Ability to work with team members and provide leadership on projects and client onboarding.
  • Excellent and professional written and verbal communication skills.
  • Enthusiasm and a desire to help our customers grow their businesses by serving their IT needs.

Physical Demands:

The employee must occasionally lift and/or move up to 40 pounds. The employee may have to sit at a computer for long periods of time.

At Top 2 Bottom Business Solutions, we believe in a foundation based upon character and integrity, a passionate commitment to our clients, dedication to continuous personal and professional growth, and to doing our work with a spirit of fun and sense of humor. Come help us grow

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