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Network Administrator

4 weeks ago

Santa Fe, New Mexico, United States State Employees Credit Union Full time
Job Summary

This role is responsible for the installation, maintenance, and management of the company's networking and telephony systems, including branch communications, Internet communications, and other network devices.

The ideal candidate will have a strong understanding of networking concepts, telephony systems, and server operating systems, as well as the ability to analyze network performance and implement improvements.

They will also be responsible for providing employee, application, and server support as needed, and participating in on-call support when required.

This is a critical role that requires a high level of technical expertise and attention to detail.

Key Responsibilities
  • Purchase and install new networking equipment as directed.
  • Implement new networking systems, including new configurations and applications, to support business initiatives.
  • Troubleshoot, repair, and optimize communications systems to ensure reliable, dependable communication with Members, between branch locations, and to cloud systems.
  • Coordinate on projects involving both network and systems aspects, such as server upgrades, data migrations, or security patches.
  • Manage, maintain, and monitor network and telephony connectivity to ensure reliable and effective communication.
  • Create and maintain accurate network and system documentation, including relevant procedures, policies, and similar.
  • Provide reports and updates on network performance, system outages, and maintenance activities to management and relevant stakeholders.
  • Maintain detailed documentation of network configurations, issues, and resolutions.
  • Ensure all network equipment and communication software is properly licensed.
  • Assist with the implementation and maintenance of network security measures, including firewalls, VPNs, and encryption protocols.
  • Support the Information Security team in ensuring safe and secure communication channels. Implement fixes and updates as needed to support a secure environment.
  • Research the latest developments in network security, including new vulnerabilities, attack methods, and emerging technologies.
  • Proactively recommend and implement updates to network security policies and practices in response to industry trends and newly discovered vulnerabilities.
  • Support the Service Desk and System Administration teams with employee support and service requests as needed.
  • Assist the team in taking turns providing on-call support.
  • Perform other duties as assigned.
Requirements
  • Knowledgeable of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
  • Knowledgeable of telephony systems (VoIP, PBX, etc.)
  • Knowledgeable of server operating systems (Windows, Linux) and virtualization.
  • Ability to analyze network performance and implement improvements.
  • Ability to communicate technical information clearly to non-technical staff.
  • Demonstrated ability to learn new systems, software, and communication platforms through a combination of self-study, on-the-job training, and vendor-led coursework.
  • Demonstrated understanding of Information Security topics related to providing secure, robust communication systems.
  • Strong analytical and organizational skills.
  • Ability to work and collaborate effectively in a small-team setting.
  • Job Related Travel - As required.
Education/Experience
  • Education or experience equivalent to a Bachelor's degree in Computer Science or related field, in addition to 2 plus years' of progressively responsible experience providing direct networking support of Cisco, Fortinet, Juniper, F5, Palo Alto or related network systems.
  • Cisco Systems certification preferred but not required.
General Requirements
  • Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
  • Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.