Luxury Service Representative
2 weeks ago
RH-USA Inc. is a leading luxury home furnishings company that attracts top designers, artisans, and manufacturers to create a curated collection of high-end products.
Job SummaryWe are seeking a highly skilled Client Services Associate to provide exceptional service to our clients and assess their needs. This role is ideal for an innovator with a keen eye for luxury and a passion for delivering exceptional customer experiences.
Key Responsibilities- Live Our Vision, Values, and Beliefs every day by embodying the company's mission and values.
- Greet and Welcome Clients and assist with any questions or concerns, providing a personalized and luxurious experience.
- Connect Clients with the Right Associates based on their purchase needs, ensuring seamless and efficient service.
- Assist and Communicate with clients in the gallery, over the phone, and through email, providing timely and effective support.
- Provide Elevated Client Services Support to gallery partners to resolve client concerns and ensure exceptional service.
- Become Well-Versed on RH Products and Offerings to provide expert knowledge and recommendations to clients.
- Create a Luxury Service Experience in every interaction, exceeding client expectations and building strong relationships.
- Exhibit Broad Understanding of the Organization to provide informed and effective support to clients and colleagues.
- Customer Service Experience within a design firm, high-end furniture showroom, or luxury retail setting is preferred.
- Ability to Recognize and Respond to Multiple Priorities in a fast-paced and dynamic environment.
- Strong Organizational and Time Management Skills to prioritize tasks and meet deadlines.
- Strong Verbal and Written Communication Skills to effectively communicate with clients and colleagues.
- Commitment to Quality and Detail to ensure exceptional service and attention to detail.
- People and Relationship-Driven to build strong relationships with clients and colleagues.
- Proficiency with Mac Operating System, IOS Devices, Microsoft Office, and Google Applications to effectively utilize technology and tools.
- Ability to Lift and Mobilize Small to Medium Items up to 30 lbs. while utilizing appropriate equipment and techniques.
- Ability to Maneuver Effectively around the gallery floor, stock room, and office.
- Position Entails Prolonged Standing, Twisting, Stooping, Kneeling, Squatting, Bending, and Climbing to ensure safe and effective movement.
RH-USA Inc. is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
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