Policy Services Coordinator
4 weeks ago
Job Summary: We are seeking a highly skilled Policy Services Assistant to join our team at Munich Re. As a Policy Services Assistant, you will be responsible for entering new claims into our system, attaching policies, and other necessary documentation to facilitate adjusters ability to process claims. You will also be expected to achieve turnaround and production requirements, meet quality expectations, and provide continued support to our external and internal customers.
Key Responsibilities:
- Enter new claims into system and attach policies and necessary documentation
- Achieve turnaround and production requirements and meet quality expectations
- Provide continued support to HSB's external and internal customers
- Cross train on at least one horizontal skill within HSB's Customer Solution Center and/or Quote Prep Department
Requirements:
- High School Diploma or equivalent work experience is required
- College Degree or equivalent work experience is preferred
- Experience in providing excellent customer service either on the front-line or in the back office
Preferred Skills:
- Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
- Strong problem solving, analytical and presentation capabilities
- Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
- Excel Assessment completed with a scoring of 85% or higher
- Strong attention to detail
- Displays a sense of urgency
- Demonstrated strong interpersonal skills, ability to communicate effectively with all levels of customers
- Demonstrated team behavior, personal and team accountability
- Ability to work well in a stressful, rapid changing environment
About Us:
Munich Re is a leading reinsurer that provides innovative products and services to its customers. We strive to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We are committed to providing a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day.
Equal Opportunity Employer:
Munich Re is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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