Intake Coordinator
3 weeks ago
Job Summary
PROMPT CARE COMPANIES INC is seeking a highly motivated and detail-oriented Intake Coordinator to process inbound orders from referral sources and requests for assistance from patients. The successful candidate will be responsible for accurate processing of new patient orders and re-orders for existing patients using our enterprise system. The ideal candidate will have strong PC skills, especially in the MS Office suite, and previous experience with patient admissions and customer service in a similar referral source-based practice setting is strongly preferred.
Key Responsibilities
• Provide timely and accurate information to clients regarding our services
• Obtain patient referral admission data and document initial information
• Notify appropriate staff of all pending referrals and patient admissions
• Enter new patient information into the order processing system
• Generate a referral log every day and forward to appropriate staff
• Perform insurance verification and obtain prior authorizations for patient onboarding
• Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
• Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness
Requirements
• A college education (associate or bachelor's degree) is preferred, but we will consider strong relevant experience in lieu of a college degree
• Strong PC skills, especially in the MS Office suite
• Previous experience with Brightree or CPR+ software is a major advantage (although training will be provided)
• Previous experience working with hospitals, physicians, case managers, and sales team is preferred
Benefits
• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Employee Recognition Program
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