Restaurant Operations Manager

6 days ago


Salt Lake, Utah, United States Burger King Full time

The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The SS supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The SS operates under the direction of the RGM and directly manages a shift of Team Members.

Profitability:

  • Ensures accurate cash handling and adheres to cash control procedures.
  • Conducts regular inventory inspections to maintain accurate stock levels.
  • Receives and processes inventory shipments.

Guest Experience:

  • Directs Team Members to deliver exceptional guest service, ensuring a clean and welcoming environment.

Team Development:

  • Provides coaching and feedback to Team Members to enhance their skills and performance.

Operations Excellence:

  • Sets an example for Team Members by implementing shift plans and driving operational results.
  • Directs efficient preparation and sale of products to meet established speed of service standards.
  • Motivates Team Members to achieve operational excellence.
  • Reviews restaurant performance to identify areas for improvement.
  • Ensures the restaurant upholds operational and brand standards.

Qualifications and Skills:

  • Must be at least eighteen (18) years of age.
  • High School Diploma or equivalent required, 2 years of college preferred.
  • 1-2 years of previous quick service restaurant experience.
  • Demonstrated understanding of guest service principles.

BURGER KING® restaurants are known for serving high-quality, great-tasting, and affordable food. As a leader in the fast food industry, we are committed to delivering exceptional guest experiences and maintaining a positive work environment.



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