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Banking Customer Support Associate

2 months ago

Knoxville, Tennessee, United States Mountain Commerce Bancorp, Inc. Full time

Mountain Commerce Bancorp, Inc.

Customer Service Representative

Location: Knoxville, TN

Overview:

The mission of Mountain Commerce Bancorp, Inc. is to recruit individuals who embody strong ethical standards, possess valuable experience, and radiate positive, professional energy. Each team member plays a crucial role in our foundation, contributing to the success of our organization, our stakeholders, and our clientele. To achieve this success, we strive to deliver Responsive Relationship Banking, offering clients the familiarity, flexibility, and vibrant customer service typical of a community bank, while being supported by cutting-edge technology and a comprehensive range of financial products akin to those found in larger institutions. Our greatest asset in expanding our market and fulfilling our high service expectations is our personnel. They foster the relationships that cultivate trust, understanding, and excellence.

Key Responsibilities:

Customer and Account Service

  • Serve as a primary contact for consumer banking, actively understanding our customers and their requirements, and providing a knowledgeable point of contact.
  • Consistently represent the bank positively and courteously, prioritizing customer interests.
  • Maintain a friendly demeanor and approach customers with a smile.
  • Assist customers in opening, managing, and closing accounts, recommending services that align with their needs.
  • Address customer inquiries and issues regarding checking and savings accounts, ensuring appropriate information is located and concerns are resolved.
  • Handle incoming calls, directing them to the appropriate bank personnel as necessary.

Transaction Management and Balancing

  • Ensure that all transactions, balancing, and cash handling are conducted with proper authorization and dual control.
  • Process check cashing and disbursements after verifying identification and ensuring accuracy.
  • Receive and verify deposits, ensuring the accuracy of deposit slips.
  • Examine checks for endorsements and validate pertinent information.
  • Record customer transactions accurately and issue receipts, consulting management for any necessary corrections.
  • Facilitate payments for mortgages, loans, and other bills, confirming payment details.

Product Knowledge and Promotion

  • Explain and promote bank products and services, tailoring recommendations based on customer needs.
  • Cross-sell financial products in accordance with the bank's standards.

Branch Operations

  • Manage the opening and closing of the safe deposit vault with dual control.
  • Order and manage currency for bank operations as directed.

Compliance and Confidentiality

  • Safeguard confidential information and assist in ensuring compliance with relevant regulations and policies.
  • Maintain awareness of and adhere to policies, procedures, and laws, including the Bank Secrecy Act and Anti-Money Laundering Act.

Qualifications:

  • High school diploma or equivalent.
  • 1-2 years of experience in banking.
  • Positive attitude and professional demeanor, even under pressure.
  • Excellent communication and organizational skills.

Preferred Qualifications:

  • 2-3 years of banking experience.
  • Experience in deposit banking and customer service.
  • Knowledge of banking regulations.

Benefits:

  • Competitive salary.
  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Paid time off for vacation, sick leave, and personal time.
  • 401(k) plan with company matching.
  • Bonus potential.