Customer Sales Associate

4 weeks ago


Knoxville, Tennessee, United States Trane Technologies Full time

At Trane Technologies, we're a team that dares to challenge what's possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home. As a Customer Sales Associate, you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently.

  • With a keen eye for detail, your responsibilities will encompass processing customer orders, promptly addressing inquiries, and providing top-notch solutions to maximize customer satisfaction and drive future sales.
  • A successful Account Development Associate has a solid understanding of product offerings, achieves sales goals, and takes responsibility for the order management processes.

Thrive at work and at home:

  • Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs that include generous incentives.
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

This position has been designated as On-Site.

Key Responsibilities:

  • Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
  • Collaborates with Account Managers to service accounts and drive revenue.
  • Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
  • Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions.
  • Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
  • Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.
  • Makes outbound calls including marketing new products.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.

Requirements:

  • GED or High School Diploma required.
  • Inside sales, retail, or related experience preferred.
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation:

Base Pay Range: $46,000 - $49,000

Total compensation for this role will include a commission/incentive plan.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.



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