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Senior Retail Sales Associate

2 months ago

Binghamton, New York, United States AutoZone Full time
Job Summary

AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to drive sales and deliver exceptional customer experiences in our retail stores. As a key member of our sales team, you will be responsible for providing top-notch customer service, meeting sales targets, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver WOW customer experiences by exceeding customer expectations and providing personalized support.
  • Meet Sales Targets: Drive sales growth by effectively promoting products, managing inventory, and maintaining a high level of product knowledge.
  • Operate Cash Registers: Process transactions accurately and efficiently, following established cash handling procedures.
  • Maintain Store Appearance: Ensure the store is well-organized, clean, and visually appealing, adhering to company standards.
  • Restock Merchandise: Ensure that merchandise is restocked and placed in their respective areas, maintaining a high level of inventory accuracy.
  • Utilize ZNET: Use ZNET to help customers locate merchandise or find suitable alternatives, providing a seamless shopping experience.
  • Maintain Product Knowledge: Stay up-to-date on product information, promotions, and company policies, utilizing AutoZone systems and information sources.
  • Diagnose Automobile Problems: Utilize OBDII to read codes from customers' automobiles and diagnose problems, recommending solutions and providing honest and trustworthy advice.
  • Communicate with Managers: Effectively communicate with managers regarding customer concerns, employee matters, and sales performance.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a basic knowledge of automotive parts.
  • Excellent Communication and Decision-Making Skills: Demonstrate excellent communication and decision-making skills, with the ability to work effectively in a fast-paced environment.
  • Ability to Lift and Load Merchandise: Possess the physical ability to lift, load, and deliver merchandise, with a focus on maintaining a safe working environment.
  • Flexible Schedule: Be able to work a flexible schedule, including holidays, evenings, and weekend shifts, to meet business needs.
Benefits

AutoZone offers a comprehensive benefits package, including competitive pay, paid time off, medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts, exclusive discounts and perks, and opportunities for career growth and tuition reimbursement.