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Support Services Coordinator

2 months ago

Long Beach, California, United States MELA Group Full time

Mela Group is on the lookout for a dedicated and enthusiastic individual to join our ranks as a Customer Support Associate. The ideal candidate will be a proactive communicator, eager to share innovative ideas that contribute to the development of customer-focused initiatives.

Our Customer Support Associate team brings together a variety of skills and services to design cohesive brand awareness strategies and assist qualified customers in navigating the enrollment process for essential telecommunication resources. We recognize the significance of connecting brands with their target audience, which is why we leverage our expertise to support our clients in exploring new and existing markets. The primary goal of this Customer Support Associate role is to equip customers with vital communication tools while fostering enduring trust and satisfaction, ultimately creating a positive influence within the community.

Key Responsibilities of the Customer Support Associate:

  • Articulate creative ideas and solutions to enhance revenue through improved customer interaction.
  • Perform market and territory analysis to gain deeper insights into customer needs and expand the outreach of the Customer Support Associate team.
  • Utilize effective negotiation and closing strategies to secure new business opportunities.
  • Collaborate efficiently both independently and as part of a team to achieve personal and organizational sales targets.
  • Serve as the primary point of contact and representative of the company when engaging with customers regarding current offerings.
  • Oversee and evaluate the success of campaigns from initial development through to execution.
  • Consistently embody professionalism and integrity while representing our client and brand.
Preferred Qualifications for the Customer Support Associate:
  • High school diploma or equivalent.
  • A year of experience in client-facing customer service roles is advantageous.
  • Outstanding verbal and written communication skills.
  • Proficient in troubleshooting and problem-solving.
  • Consistently professional demeanor with the ability to adapt to diverse markets and situations.