Experienced Field Claims Investigator

1 week ago

Knoxville, Tennessee, United States Auto-Owners Insurance Full time

Job Summary

Auto-Owners Insurance is seeking a skilled and motivated Field Claims Investigator to join our team. As a Field Claims Investigator, you will be responsible for investigating, evaluating, and determining the appropriate disposition of all types of claims arising out of the Company's business.

Key Responsibilities

  • Investigate and evaluate claims to determine the cause and extent of damage or loss.
  • Conduct interviews with claimants, witnesses, and other parties involved in the claim.
  • Analyze and investigate to identify issues that may warrant additional investigation.
  • Provide customer service to agents, insureds, and others in the course of handling claims.
  • Meet with people involved with claims, occasionally outside of the office environment.
  • Develop and maintain relationships with agents, insureds, and other stakeholders.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Bachelor's degree or equivalent experience.
  • Ability to handle conflict comfortably.
  • Field Claim Rep with Auto and Field experience preferred.
  • Ability to read, interpret, and react to documents such as insurance policies, procedures manuals, and legal documents.
  • Able to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment.
  • Ability to write reports and compose correspondence.
  • Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.
  • Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.
  • Can tactfully and effectively deal with all types of people.
  • Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage.
  • Ability to organize assigned work.
  • Ability to maintain a professional image.

Benefits

Auto-Owners offers a wide range of career opportunities and a friendly work environment. We provide a structured training program, employee mentoring, and an excellent compensation and benefits package. Our benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs. We also offer generous paid time off, including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. We hire, transfer, and promote on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.

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