Design Shop Consultant
23 hours ago
Serena & Lily, a lifestyle and home furnishings brand, is seeking a Design Shop Advisor to join our team in Newport Beach, CA. As a Design Shop Advisor, you will be responsible for creating a best-in-class client experience through exceptional sales and service skills.
Key Responsibilities:- Embody and operate by the Serena & Lily Brand Ethos, providing a warm and welcoming client experience.
- Act as a brand steward, ensuring all interactions with clients, designers, vendors, and coworkers reflect the brand's values.
- Provide relevant design advice, product knowledge, and product recommendations to contribute to brand sales goals.
- Resolve client needs quickly through swift communication and partnership with leadership.
- Drive customer retention and loyalty through order and quote follow-up.
- Assist in receipt of shipments, transfers, and merchandising, ensuring the selling floor is adequately presented and stocked to brand standard.
- Proactively engage with clients using S&L leads to provide an enhanced customer experience.
- 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand, or client service industry.
- Excellent communication skills, with a willingness to engage with clients.
- Proven ability to deliver excellent on-brand client service standards and demonstrate best practices.
- Proven ability to sell, utilizing product knowledge, brand inspiration, and design/decor.
- Ability to use a MacBook for web navigation, email, and Zoom, with 2 and 3-D rendering experience a plus.
- A passion for home design and ensuring an outstanding customer experience.
- Willingness to ask questions and seek solutions, with a self-starter attitude.
- Ability to work in a team environment.
- Strong sense of personal style.
- $22-24/hr depending on experience.
- Employees (and their families) are covered by medical, dental, vision, and basic life insurance, with the option to participate in Serena & Lily's benefits.
- Employees can enroll in our company's 401k plan.
- Full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.
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