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Guest Services Supervisor

2 months ago

MagstattleBas, Grand Est, United States Kimpton Cottonwood Hotel Full time

Property Overview:

The Kimpton Cottonwood Hotel is a distinctive boutique establishment that provides a warm and welcoming atmosphere for both guests and staff. Being part of the team at this newly launched hotel offers a remarkable opportunity to engage in a property that is already gaining recognition in the hospitality sector. The hotel features contemporary and elegant accommodations, cutting-edge amenities, and a dedication to outstanding service that distinguishes it from other establishments in the vicinity. As a member of our team, you will have the opportunity to thrive in a vibrant and creative environment where innovation and enthusiasm are highly regarded. With a culture that promotes support and collaboration, The Cottonwood Hotel is the perfect setting for individuals seeking to contribute to something exceptional and make a significant difference in the guest experience.

Position Overview:
Are you an energetic and customer-oriented professional with a love for hospitality? Consider the role of Front Desk Supervisor at The Cottonwood Hotel, where you will guide our front desk team in providing unparalleled guest service. Your enthusiasm, high energy, and strong leadership abilities will be essential in ensuring seamless front desk operations and crafting memorable experiences for our esteemed guests. Elevate your career in an environment that prioritizes excellence, growth, and teamwork.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service delivery.
  • Inspire and lead the front desk team to deliver exceptional customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Train and onboard new front desk personnel.
  • Ensure the accuracy and completeness of guest reservations and billing details.
  • Collaborate with various departments to resolve guest issues and enhance overall guest satisfaction.
  • Maintain a tidy and organized front desk area.
  • Monitor adherence to hotel policies and procedures.

Qualifications:

  • Previous experience in cash handling is required.
  • High School diploma or G.E.D. equivalent.
  • Effective communication skills with the public and fellow team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months of experience in a front desk role.
  • Proficient computer skills.
  • Willingness to work a flexible schedule, including nights and weekends.

Benefits:
Davidson Hospitality Group is a recognized leader in full-service hospitality management, overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for major hotel brands, Davidson combines the personalized service of a small company with the extensive expertise of a larger organization. Our commitment to delivering value is reflected in our comprehensive benefits program, designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, working is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.