Guest Services Representative
2 months ago
Property Overview:
The Kimpton Cottonwood Hotel stands as a boutique establishment that delivers a distinctive and welcoming atmosphere for both visitors and staff. Being part of the team at this newly launched property offers an exciting chance to engage in a hospitality venture that is already gaining recognition in the industry. The hotel features contemporary and elegant accommodations, cutting-edge amenities, and a dedication to outstanding service that distinguishes it from competitors. As a member of this team, you will thrive in a vibrant and innovative setting where creativity and enthusiasm are highly regarded. With a nurturing and cooperative team environment, The Cottonwood Hotel is the perfect destination for individuals seeking to contribute to something remarkable and enhance the guest experience.
Position Summary:
Are you a personable and enthusiastic individual who enjoys crafting unforgettable guest experiences? As a Front Desk Agent, you will serve as the welcoming presence of our hotel. Your role will be crucial in ensuring that guests feel appreciated and cared for from their arrival.
Key Responsibilities:
- Deliver exceptional customer service, ensuring a positive initial impression for guests.
- Efficiently manage guest check-ins and check-outs, maintaining accuracy and speed.
- Address guest inquiries promptly and resolve any issues or complaints with professionalism and understanding.
- Provide guests with recommendations and information regarding local attractions, dining options, and hotel services.
- Work collaboratively with other departments to guarantee seamless guest experiences.
- Maintain a tidy and organized front desk area.
- Accurately handle cash and credit card transactions.
- Exhibit strong attention to detail and a proactive approach to guest satisfaction.
Qualifications:
- Prior experience in a customer service role, ideally within a hotel or hospitality setting.
- Excellent communication and interpersonal abilities.
- Experience with cash handling is essential.
- Strong problem-solving skills and the capacity to remain composed under pressure.
- Proficiency in computer systems and familiarity with hotel property management software.
- Outstanding organizational and multitasking capabilities.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- High School diploma or equivalent.
Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues nationwide. As a trusted partner for major brands, Davidson combines an entrepreneurial management style with the expertise of a larger organization. Our commitment to delivering value is reflected in our comprehensive benefits program, designed to enhance the lives and well-being of our team members and their families.
- Three tiers of medical coverage.
- Dental and vision insurance.
- 24/7 telehealth services.
- Complimentary maintenance medications.
- Pet insurance options.
- Hotel discounts.
- Tuition reimbursement programs.
- Paid time off, including vacation, sick leave, bereavement, and holidays.
- 401K matching.
At Davidson, working is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.
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