Guest Services Representative

2 months ago


MagstattleBas, Grand Est, United States Kimpton Cottonwood Hotel Full time

Property Overview:

The Kimpton Cottonwood Hotel is a boutique establishment that provides a distinctive and welcoming atmosphere for both guests and staff. As a candidate, becoming part of the team at The Kimpton Cottonwood Hotel offers an exciting chance to engage with a newly launched property that is already gaining recognition in the hospitality sector. The hotel features contemporary and elegant accommodations, cutting-edge facilities, and a dedication to outstanding service that distinguishes it from other hotels in the vicinity. As a member of the team, you will have the opportunity to operate in a vibrant and innovative setting, where creativity and enthusiasm are cherished. With a supportive and cooperative team culture, The Cottonwood Hotel is an excellent environment for job seekers aiming to contribute to something remarkable and make a significant impact on the guest experience.

Position Summary:
Are you a personable and approachable individual with a zeal for crafting unforgettable guest experiences? As a Front Desk Agent, you will serve as the friendly face of our hotel. In this role, you will be essential in ensuring our guests feel appreciated and cared for from the moment they arrive.

Key Responsibilities:

  • Deliver exceptional customer service, establishing a positive first impression for guests.
  • Efficiently manage guest check-ins and check-outs, ensuring accuracy and speed.
  • Respond swiftly to guest inquiries and resolve any issues or complaints with professionalism and understanding.
  • Assist guests with recommendations and information regarding local attractions, dining options, and hotel amenities.
  • Collaborate with other departments to guarantee seamless guest experiences.
  • Maintain a tidy and organized front desk area.
  • Accurately handle cash and credit card transactions.
  • Exhibit strong attention to detail and a proactive approach to guest satisfaction.

Qualifications:

  • Prior experience in a customer service role, ideally within a hotel or hospitality setting.
  • Excellent communication and interpersonal abilities.
  • Experience with cash handling is required.
  • Strong problem-solving skills and the ability to remain composed under pressure.
  • Proficiency in computer systems and familiarity with hotel property management software.
  • Outstanding organizational and multitasking capabilities.
  • Willingness to work flexible schedules, including evenings, weekends, and holidays.
  • High School diploma or equivalent.

Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues across the United States. A trusted partner and preferred operator for leading brands, Davidson provides a unique entrepreneurial management style that combines the personalized service of a small company with the extensive expertise of a larger organization. Davidson offers a comprehensive benefits program designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision coverage.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance.
  • Hotel discounts.
  • Tuition reimbursement.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching.

Working at Davidson is a unique experience. It transcends a mere job; it is a calling. It combines career aspirations with a commitment to excellence in hospitality, allowing you to play a role in redefining how quality service is delivered to our guests, clients, partners, and each other.



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