Junior Managed Services Engineer

1 week ago


Greenville, South Carolina, United States Merit Technologies Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Competitive salary structure
  • Dental coverage
  • Health insurance options
  • Paid time off policy
  • Vision coverage
  • Complimentary snacks and beverages
  • Career advancement opportunities
  • Professional training and development

Merit Technologies is seeking a dedicated full-time Level I IT Engineer to become part of our dynamic team. This role involves delivering proactive engineering support both remotely and on-site to our clients as required. As a Managed Service Provider, we are committed to offering a diverse range of technological solutions to various organizations.

Since our inception, we have strived to deliver effective, productive, and profitable IT solutions that enhance business efficiency. Our collaborative approach with clients includes services such as remote monitoring and management (RMM), managed services, Chief Information Officer (CIO) services, Voice over Internet Protocol (VOIP), security solutions, software as a service (SaaS) development, and disaster recovery strategies.

Key Responsibilities:

  • Provide technical assistance on-site and remotely via phone or email.
  • Troubleshoot a variety of computer, server, and network issues.
  • Maintain, repair, relocate, or transport computer equipment as necessary.
  • Configure computer networks while adhering to company standards and policies.
  • Demonstrate a comprehensive understanding of Information Technology.
  • Exhibit strong troubleshooting skills and effective methodologies.
  • Analyze complex issues and communicate their relevant aspects clearly.
  • Collaborate effectively as part of a team.
  • Maintain flexibility and a positive attitude in all situations.
  • Utilize strong problem-solving skills and experience.
  • Manage time and tasks efficiently.
  • Possess knowledge of Office 365, including Exchange, SharePoint, OneDrive, and Teams.
  • Understand Apple Mac Operating Systems and their management.
  • Be knowledgeable about Windows 10/11 Operating Systems and their management.
  • Be prepared for local travel within the metropolitan area.

Qualifications:

  • Experience: Minimum of 1 year in the IT field required; experience in a Managed Service Provider setting is advantageous.
  • Language: Proficiency in English; Spanish language skills are a plus.
  • Education Level: Bachelor's Degree preferred.
  • Field of Study: Engineering or a related discipline.
  • A combination of education and experience is acceptable.
  • Attention to detail with strong organizational skills.
  • Ability to prioritize tasks effectively with good time management skills.


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