Front Desk Representative

1 week ago


McAllen, Texas, United States Embassy Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-in and check-out procedures, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process check-in and check-out procedures, including handling room assignments, key cards, and payment processing.
  • Manage front desk operations, including handling phone calls, responding to guest inquiries, and maintaining accurate records.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous front desk, reservations, or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer

Embassy Suites offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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