Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-in and check-out procedures, and ensuring a seamless experience for all visitors.
Key Responsibilities- Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process check-in and check-out procedures, including handling room assignments, key cards, and payment processing.
- Manage front desk operations, including handling phone calls, responding to guest inquiries, and maintaining accurate records.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.
- Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
- Participate in ongoing training and development to enhance skills and knowledge.
- High school diploma or equivalent required.
- Previous front desk, reservations, or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
Embassy Suites offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Hotel Front Desk Representative
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Front Desk Receptionist
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