Hotel Front Desk Representative

6 days ago


McAllen, Texas, United States Matti Realty Group Full time
Hotel Front Desk Attendant

We are seeking a highly skilled and customer-focused Hotel Front Desk Attendant to join our team at Residence Inn McAllen. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

  • Provide accurate and efficient check-in and check-out services to guests
  • Handle customer complaints and concerns in a professional and courteous manner
  • Manage room bookings and reservations, including online and phone inquiries
  • Communicate effectively with housekeeping to ensure guest rooms are ready and clean
  • Maintain accurate records of guest account information and perform basic bookkeeping tasks

Requirements:

  • Working knowledge of Microsoft Office and reservation management systems
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong organizational and time management skills

About Us:

At Residence Inn McAllen, we pride ourselves on providing a warm and welcoming environment for our guests. We are committed to delivering exceptional customer service and creating a positive experience for all our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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