Hotel Front Desk Representative
6 days ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Attendant to join our team at Residence Inn McAllen. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.
Key Responsibilities:
- Provide accurate and efficient check-in and check-out services to guests
- Handle customer complaints and concerns in a professional and courteous manner
- Manage room bookings and reservations, including online and phone inquiries
- Communicate effectively with housekeeping to ensure guest rooms are ready and clean
- Maintain accurate records of guest account information and perform basic bookkeeping tasks
Requirements:
- Working knowledge of Microsoft Office and reservation management systems
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong organizational and time management skills
About Us:
At Residence Inn McAllen, we pride ourselves on providing a warm and welcoming environment for our guests. We are committed to delivering exceptional customer service and creating a positive experience for all our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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