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Hotel Front Desk Associate

2 months ago

McAllen, Texas, United States Matti Realty Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Attendant to join our team at Matti Realty Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities

  • Welcoming guests and checking them in and out, ensuring accurate room assignments and key distribution
  • Handling customer complaints and concerns in a professional and courteous manner
  • Managing guest room bookings, including online and in-person reservations, and responding to inquiries about room availability and amenities
  • Coordinating with housekeeping to ensure guest rooms are ready and clean
  • Maintaining accurate records of guest account information and performing basic bookkeeping tasks

Requirements

  • Working knowledge of Microsoft Office and reservation management systems
  • Excellent customer service and communication skills, with the ability to handle stressful situations
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks

About Us

Matti Realty Group is a leading provider of extended stay accommodations, offering a unique and welcoming experience for our guests. We are committed to providing exceptional service and support to our guests and team members alike.