Operations Support Specialist

5 days ago

Seattle, Washington, United States Din Tai Fung Full time
About Us:
Din Tai Fung is a renowned Chinese restaurant chain specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our "Golden Ratio" of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service. It currently has over 170 locations worldwide, including 14 US locations in California, Washington, Oregon, and Nevada.

Job Summary:
We are seeking an Operations Support Technician to join our team at Din Tai Fung. The successful candidate will be responsible for assisting managers in maintaining a smooth administration process at the restaurant(s).

Key Responsibilities:
* Monitors and prepares payroll on a bi-weekly basis and prepares final paychecks for exiting employees
* Assists new hires with the orientation and onboarding process and maintains new hire board
* Assists with the day-to-day efficient operation of the office- and restaurant-related functions and duties such as monitoring office inventory, office supply ordering, scanning and entering invoices
* Assists the accounting team with bookkeeping tasks and compiling petty cash reports, cash deposit, and other reports on an as-needed basis
* Assists the Human Resources team with insurance tracking and other HR-related tasks
* Assists with Time Clock Adjustments and Paid Sick Leave requests
* Completes and ensures accuracy of the daily/weekly (HR, Payroll, Operations, Recruiting) checklists
* Acts as an extension of the Human Resources and Recruting team by assisting with basic HR-related/onboarding employee questions
* Supports tracking of restaurant employees attendance
* Performs customer service functions by summarizing guest reviews

Requirements:
* Bilingual in Chinese (Mandarin/Cantonese) and/or Spanish preferred
* Experience with I-9 verification and E-Verify is preferred
* Read, understand, and follow the Employee Handbook and all company policies and procedures
* Able to make simple math calculations
* Tech Savvy - Able to produce and work the following software: Microsoft Office Suite (Excel, Word, Publisher, Power Point) required
* Highly motivated and able to adapt to change
* Able to write in a legible fashion simple correspondence
* Proper dress policy and non-slip shoes worn at all times
* Positive and Professional Attitude

What We Offer:
* Competitive Pay & Benefits
* Employer Contribution for individuals and eligible dependents' medical insurance
* Dental, Vision, and Life Insurance
* Health Savings Account (HSA)
* Commuter Spending Accounts
* 401(k) Plan with company match
* Employee Assistance Program
* Discounts through BenefitHub
* Employee Meal Discounts
* Opportunities for growth; we love promoting within

Equal Opportunity Employer:
Din Tai Fung is an Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

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